Webroot antivirus protects your computer system from all kind of cyber threat. This antivirus detects all the dangerous websites and spam emails and gives you the alert warning if there is any danger on web. You can install Webroot antivirus via www.webroot.com/safe.
Many users reported that VPN was blocked by Webroot. As many antivirus tools come with VPN services so Webroot blocks VPN connections.
How to resolve this problem, VPN blocked by Webroot?
Solution: 1 Temporary disable Webroot :
First, you have to locate the Webroot icon in your system tray. Then, you have to right-click on the system tray icon. After this, click on the ‘Shut down Protection’ option. At the end, follow all the instruction to shut down Webroot antivirus protection.
Solution 2: Exclude VPN in Webroot:
For this, first you have to launch Webroot antivirus program in your device. Then you have to go to Virus and Threat protection settings. Now, select Exclusions. After this, you have to select Add or remove exclusions. At the end, you have to select Add an exclusion and after this add your VPN client software.
Solution 3: Add Exception in Windows Firewall:
First, you have to go to Start button and then type “Allow a program through Windows firewall” and then you have to press “Enter” key. After this, click on “Change Settings” options. Click on “Allow another program”. Then you have to select the VPN software you want to add, or click on Browse to find the VPN software, and then click OK. At last, check if you can connect to your VPN network. Webroot.com/geeksquad
Solution 4: Reinstall VPN client software:
First, you have to find your VPN from the list of programs and then select Uninstall. Then, in the Setup Wizard, you have to have to click on notification after a successful uninstall, so click on Close to exit the wizard. After this, if the VPN is available after uninstalling it, then go to Start button and then go to Run button. Type ncpa.cpl and press Enter key to open the Network Connections. Under the Network Connections, you have to right click on the WAN Miniport. Then you have to select Delete button. Now, go to Start then type “Network Connections”, and hit the Enter key. You have to right-click on VPN connection and you have to use the “Delete” option and select VPN. When you see your VPN then delete it. webroot.com/safe
Solution 5: Add rule for PPTP:
First go to start button then go to Control Panel. Now visit to the Window Firewall then select Advanced Settings. Then, you have to search for the “Routing and Remote Access” under Inbound Rules and Outbound Rules.
If you are still facing the problem then you can contact to the customer care executives of Webroot via webroot.com/safe. You can call on their toll free number at any time and at any place.