How To Troubleshoot Webroot No Internet Access Issue?

Webroot antivirus is the trusted product which provides complete security to your device. The customer can install this software through www.webroot.com/safe.  But sometimes user’s face issue like Webroot No Internet Access. This error basically occurs in your device when there are corrupted wireless network card drivers in your computer. In this article, you will learn the solution of this issue.

Solution To Troubleshoot Webroot No Internet Access:

  • Verify the Status of the Device:

For this, you should press Windows Logo + R keys altogether from your keyboard. Then, you have to type “devmgmt.msc” in the “Run” command box and press the “Enter” key. Now, you have to find the Wireless Network Card device and then right-click on it. After this, you should choose “Properties” option. At this point, you have to click on the “General” tab option and then see the “Device status” box to verify that, if it has any kind of issues with the device or its driver. If you find the device is disabled, then you just have to right-click on it and choose Enable option.

  • Uninstall and Reinstall Wireless Network Card:

1: Uninstall the Device Drivers:

You should press Window + X keys altogether from your keyboard.Now, from the list you have to click on “Device Manager”.Afterthis, search for the wireless network card device from the device list and you should right-click on it. Here, you should select “Uninstall” option. In the un-installation window, you have to select the option: “Delete the driver software for this device”. At this point, just remove the corrupted drivers from your computer system.Now,just follow the directions to complete the procedure. Here, just restart your computer system. Then again you have to open the Device Manager and then click on the “Scan for hardware changes” option. Now, check the Windows detects the Wireless Network Card device and automatically installs an appropriate driver.

 2: Check for Latest Driver Updates:

Just press Window + W keys from your keyboard. After this, you should type “Updates” in the search bar and then click on the icon “Windows Update” from the search result. Now in the “Windows Update” window, you should click on the link: “Check for updates” just to get a fresh list of updates. If you find the updates are available, then just install all the updates which are listed there.

3: Update Driver Software from Manufacturer’s Website:

Visit to the manufacturer website and then search for the latest Windows 8.1 or the Wireless LAN drivers for the computer model. After finding, just install it. At last, follow the directions which are given on the website.

4: Uninstall and Reinstall Webroot Antivirus:

Click on the Start option and then you have to open the Control Panel.At this point, you will find “Uninstall a Program” or “Programs and Features” option. Just double-click on the option. Then, just select the ‘Webroot’ product from the list and click on ‘Uninstall’ option.Now, you should enter the CAPTCHA code and follow the uninstall procedure to complete.At last, restart your computer system.

3. Reinstall WSA:

Just check you must have the copy of your 20 Character Alphanumeric Keycode. Then, just keep your computer online to install it and ensure it works properly. After this, download the copy of your Webroot product through www.webroot.com/safe. Now, you have to install it with the new installer and then enter your Keycode. When you install it and you should run a scan to protect your device.

If the user need help, they can contact to the expert of Webroot Support Team via webroot.com/safe.

check this link: How You Can Protect Yourself From Malicious Websites and Drive By Downloads?

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