Webroot antivirus is one of the best and trusted security software available in the market. It protects the user’s device and data from unwanted harmful threats like malware and viruses. You can use this security software on any device like Mac, Computer, laptop and Android Phones. This antivirus gives security from latest threat like ransomware threat. You can install this trusted software in your gadget through www.webroot.com/safe. But sometimes user’s encounters Error message like Webroot not updating or working. This error is basically caused by the invalid product key. In this blog, you will read the solution to resolve Webroot not updating or Working error message.
Steps to Resolve Webroot not Updating or Working Issue:
Method 1. Webroot Download and Force an Update:
For this, first you should Log into Endpoint Protection or Webroot account by using your valid email id and password. When you login to your account, you should click on the Group Management Tab which is on the My Account page. Here, you will look at the Groups Pane, you just have to go to Groups Pane which is on the left side of the screen. Here, you should select All Endpoints and now in the Group right pane, you should select one or more endpoints. Now, you can see the menu bar which shows the Agent Commands button. Then from the Agents Command drop-down options, you should select Download button and then you should click on Run a file. Now, just have to enter the link of the manufacturer website, in the URL field of the browser. After this, you just have to download the updates from the manufacturer website and then you have to double click on the updates to install. Then, follow the instructions which appear on your computer screen to install the updates.
If the updates do not properly install on your computer system then you should contact to customer care of Webroot Support for technical help.
If you are using Window 10 or 7, then you should check the presence of the WRSA.exe in C:\Program Files\Webroot or through Task Manager, check the processes are active. After this, you should do a boot scan in safe mode. Now, you should run a scan and then just restart your computer system. Then you will see Webroot reboot scan will properly working.
Method 3: Uninstall using CMD and Install Fresh Install:
First, you should press start and R button on windows and then you have to write cmd in the search box and then tap on Enter key from the keyboard. Now in the command prompt window, type the following command and after this press Enter key www.webroot.com/safe
C:\Program Files\Webroot\WRSA.exe” –uninstall
After this, you should enter the CAPTCHA code when it is asked and then check the Webroot has been uninstalled successfully. At the end, you should Reboot your computer system and then again install Webroot cleanly with the new installer which you downloaded.
The above method will help you to solve Webroot not updating or working issue. In case, you need technical help then contact to the expert of Webroot via webroot.com/safe.